Question 1

What is sublimation?

Accepted Answer

Sublimation is a process where ink is transferred into fabric using heat and pressure. Since dye sublimation inks become part of the fabric, the images will not fade, crack, or peel.
 
Unlike heat transfers or silk screen, the dye sublimation process allows performance fabric to maintain its breathability.

Question 2

What is your minimum order?

Accepted Answer

Our minimum order for customs is 10 jerseys/uniforms. If you need less than 10, contact us and we may be able to make an exception.

Question 3

How do I receive a custom design mock-up?

Accepted Answer

Click the green Get A Free Design button on any of our pages, fill out our mock-up request and one of our artists will create a custom uniform/jersey design according to your specifications.

Question 4

Can you put my logo on my uniforms?

Accepted Answer

Absolutely! In order to achieve the highest quality we ask that you provide all logos of your team uniform in a vector format.
 
If you are unable to do so, don't worry - our designers will be able to redraw them for you at an additional cost.

Question 5

How do I know what sizes to order?

Accepted Answer

Since we are a custom uniform manufacturer, we have developed our size charts based on our experience. Please make sure to reference our size charts page for uniforms.
 
When using our sizing charts, please remember our size charts are based on garment measurements.
 
Take a current jersey that fits your player, lay it flat and measure across the chest, from armpit to armpit. Then measure from top of collar to bottom of jersey. Do the same measuring technique for the waist and length of the shorts or pants.

Please be sure to use our size charts or stop by to borrow sizing samples. Due to the custom nature of our products, we are unable to provide any refunds, returns or exchanges.

Question 6

What is your turnaround time?

Accepted Answer

Our standard production time is 3 weeks. If you need your uniforms sooner, please let us know and we will do our best to meet your needs.

Question 7

What are your payment terms?

Accepted Answer

We require all orders to be paid in full before production starts.

Question 8

How do I take care of my custom uniform/jersey?

Accepted Answer

All of our items are 100% polyester. We recommend cold wash, no bleach, low temp dry or hang dry.

Question 9

What if I need to make changes or cancel my order?

Accepted Answer

Any order that has had artwork approved and been entered into production cannot be canceled.
Due to the custom nature of our products, we are unable to provide any refunds, returns or exchanges.

Question 10

Color Disclaimer

Accepted Answer

We do not guarantee 100% color match but match as closely as possible within CMYK industry standards. Please keep in mind that colors viewed on an electronic device will look different than color on fabric.We offer NO REFUNDS/EXCHANGES for any issues where the above mentioned is the case.

Question 11

Art Across Seams Disclaimer

Accepted Answer

Ocassionally, we are asked to create designs that cross seams. We are unable to 100% guarantee that art across seams will lineup. We will, in our best efforts try and get them as close as possible. However, we DO NOT guarantee that the artwork will line up from seam to seam. We offer NO REFUNDS/EXCHANGES for any issues where the above mentioned is the case.

Question 12

Artwork Rights Disclaimer

Accepted Answer

All designs/artwork/logos created by our art department are fully owned by Undisputed Custom Uniforms. Usage of the designs/artwork/logos by any other person/institution without purchase is fully prohibited and will warrant litigation.
 
If you would like to own the logo we created for you, please contact us to purchase.
 
Undisputed Custom Uniforms reserves the right to display and share the design work as Undisputed Custom Uniforms seems fit. Any imagery supplied to us for and during the development of your design will also be included in the above-mentioned design displaying and sharing.

Question 13

Privacy Policy

Accepted Answer

We never sell your information. The information we collect from your Design Request is only used to create and deliver your mockup.

FREQUENTLY ASKED

QUESTIONS